FAQ's
HOW CAN I PAY FOR MY ORDER?
You can pay using Bitcoin and altcoin such Ethereum, Litecoin, USDT, Ripple, Stellar, BNB, Tron, Dogecoin, Cardano, Monero, Zcash, NEM, NEO, IOTA, Dash.
WHAT IS MINIMAL ORDER
Minimum order amount €50.
HOW LONG WILL IT TAKE TO DELIVER?
The speed of delivery depends on the type of delivery you choose. See page rchemspot.com/payment/. But on average it takes from 3 to 7 days.
WHAT GUARANTEE DO I GET?
Re-shipment guarantees in the case of low-quality product or some delivery issues with UPS and DHL delivery. If any of your dissatisfaction related to the product quality is guaranteed, we will correct the situation.
WHICH COUNTRIES ARE EXCLUDED FROM SHIPPING?
We ship worldwide but DO NOT ship to the following countries: Russia, Ukraine, Belarus, China.
WHY AM I UNABLE TO TRACK MY ORDER?
If you have requested Regular Mail as a shipping option we do not have a tracking number as this type of mail has none.
MY ORDER HAS THE STATUS "PROCESSING", WHAT DOES THIS MEAN?
We have received and confirmed your payment, we are processing your order. Your purchase will be shipped as soon as possible.
MY ORDER HAS THE STATUS "CANCELED", WHAT DOES THIS MEAN?
You have placed an order with us, though we have not received payment.